What are the Customer Service hours at Tap4gifts?
Our Customer Service team is available and eager to serve you Monday to Friday, 9:30 AM to 5:30 PM (PST), excluding Canadian holidays.
What is the best way to get in touch with Customer Service?
We love receiving your messages! Drop us a note here or directly send the email to support@tap4gifts.com. We do our best to respond to every inquiry within 1-2 business days. You can also contact us via Messenger by clicking on the blue icon on the bottom corner of the page.
Why does my country of residence not appear on the shipping list at checkout?
While we aim to fulfill every order, we are currently focusing on US & Canada markets and will expand more regions in the future.
Why am I unable to complete payment for my order?
Please ensure the billing and shipping addresses are complete and correct and the account or credit card information is valid. You may want to check with your bank if the issue persist.We also recommend that you can click the button of Buy it on Amazon to complete the order.
How long will it take to process my order?
For products in stock, the order will be processed within one business day (excluding Canadian holidays). Be sure to check your email for order confirmation to ensure the order has been successfully placed. We will notify you with tracking number after 24 business hours from placing your order.
How much is the shipping cost?
All orders from US & Canada will enjoy average 3 days free shipping.
Is my Tap4gifts products covered by warranty?
Every Tap4gifts product is covered by a 1 year standard manufacturer's warranty. Please contact us right away if you have any questions or concerns. Please also include your order number in the email.
Whether products from Tap4gitfs are safe for my kids?
Tap4gitfs aims to provide parents with creative and commemorative gifts for children, in this respect we select and monitor our suppliers seriously from all over the world to ensure that the products we provide to our customers are innovatively designed and high in quality.
In addition, all of tap4gifts products has been also listed on Amazon.com
I am not satisfied with the products, how can I return it?
It is our responsibility to satisfied you and your kids with all of our products, if you want to return the products you can figure out our return policy here. You can also send a email or leave us a message to get contact with our customer services.
How can I ask a specific question regarding as one single product ?
If you would like to ask specific product questions, we recommend you can contact our customer service team via Messenger by clicking on the blue icon on the bottom corner of the page.